- The phone line
- Every ring is answered, 24/7, by an automated assistant that takes your name, number, address and what the roof is doing. A person calls you back: within minutes for an active leak, within the hour for everything else during the day.
- The estimator
- Goes up on the roof when it's safe and into the attic with a light. Takes the photos, measures, and writes the itemized price. Ask them why repair beats replace on your house, or the other way round.
- The crew lead
- Runs the job on the day: protection, tear-off, decking, ice and water shield, flashing, shingles or metal, cleanup. Walks the finished roof with you before the crew leaves.
- The roofers
- The independent, insured crew doing the work. Not employees of this website's operator. You'll know which company is coming before the job is booked.
- The office
- Files the permit with the City of Syracuse or your town or village, books the inspection, works around the forecast, and handles insurance paperwork and warranty registration.
Prefer a person from the start? Ask for a callback and a person will call. (315) 640-3541 · hello@syracuseroofco.com. More about how we work on the about page.